{"id":131,"date":"2026-09-05T08:58:12","date_gmt":"2026-09-05T08:58:12","guid":{"rendered":"http:\/\/localhost:8080\/play360\/?page_id=131"},"modified":"2026-09-05T08:58:12","modified_gmt":"2026-09-05T08:58:12","slug":"grievance-redressal-policy","status":"publish","type":"page","link":"https:\/\/play360.online\/?page_id=131","title":{"rendered":"Grievance Redressal Policy"},"content":{"rendered":"\n
\n\n \n
\n\n

\n Play360<\/span>\n <\/h1>\n\n

\n Grievance Redressal Policy\n <\/h2>\n\n

\n Last Updated: 5 September 2026\n <\/p>\n\n <\/div>\n\n\n \n

\n\n OFFICIAL GRIEVANCE CHANNELS ONLY<\/strong>\n\n

\n Users who wish to raise a grievance regarding Play360 services\n must submit their grievance only through the official Play360\n email address or the official Contact Us page published on\n the Play360 website.\n <\/p>\n\n <\/div>\n\n\n

1. Purpose of This Policy<\/h2>\n\n

\n Play360 is committed to providing users with a clear and structured\n process for raising concerns or grievances relating to the use of\n its platform, games, accounts, transactions, verification, payments,\n withdrawals, or other services.\n <\/p>\n\n

\n This Grievance Redressal Policy explains how users can submit a\n grievance and how Play360 may review and respond to it.\n <\/p>\n\n\n

2. What Is a Grievance?<\/h2>\n\n

\n A grievance is a complaint or concern raised by a user regarding\n a Play360 service, account decision, transaction, support experience,\n game-related issue, verification matter, or other issue connected\n with the platform.\n <\/p>\n\n\n

3. Official Grievance Channels<\/h2>\n\n

\n All formal grievances must be submitted through one of the following\n official channels:\n <\/p>\n\n

    \n\n
  • \n Official Email:<\/strong>\n Submit your grievance through the official Play360 email\n address published on the Play360 website.\n <\/li>\n\n
  • \n Contact Us Page:<\/strong>\n Submit your grievance using the official Contact Us form\n available on the Play360 website.\n <\/li>\n\n <\/ul>\n\n\n
    \n\n Important:<\/strong>\n\n

    \n Grievances sent through unofficial social-media accounts,\n private messages, personal phone numbers, third-party websites,\n or other unofficial channels may not be treated as formal\n grievances.\n <\/p>\n\n <\/div>\n\n\n

    4. Information to Include in a Grievance<\/h2>\n\n

    \n To help Play360 investigate your grievance, please provide\n sufficient information, including where applicable:\n <\/p>\n\n

      \n\n
    • Registered Play360 username or account ID.<\/li>\n\n
    • Registered email address or mobile number.<\/li>\n\n
    • A clear description of the grievance.<\/li>\n\n
    • Date and approximate time of the incident.<\/li>\n\n
    • Relevant transaction ID or UTR number.<\/li>\n\n
    • Withdrawal or deposit reference, where applicable.<\/li>\n\n
    • Relevant screenshots or supporting documents.<\/li>\n\n
    • Previous complaint or support reference number, if available.<\/li>\n\n <\/ul>\n\n\n

      5. Do Not Provide Confidential Security Information<\/h2>\n\n

      \n Users must not include confidential authentication or payment\n credentials when submitting a grievance.\n <\/p>\n\n

        \n\n
      • Password<\/li>\n
      • OTP<\/li>\n
      • CVV<\/li>\n
      • ATM or payment PIN<\/li>\n
      • Banking password<\/li>\n
      • Account recovery codes<\/li>\n
      • Complete payment-card details<\/li>\n\n <\/ul>\n\n\n
        \n\n

        \n Security Warning\n <\/h3>\n\n

        \n Play360 will not require you to disclose your password, OTP,\n CVV, PIN, banking password, or recovery codes in order to\n submit or investigate a grievance.\n <\/p>\n\n <\/div>\n\n\n

        6. Grievance Acknowledgement<\/h2>\n\n

        \n After receiving a grievance through an official channel, Play360\n may acknowledge receipt and may provide a grievance or support\n reference number.\n <\/p>\n\n

        \n Users should retain the reference number for future communication\n regarding the same matter.\n <\/p>\n\n\n

        7. Grievance Review and Investigation<\/h2>\n\n

        \n Play360 may review relevant information necessary to investigate\n a grievance, including account records, transaction information,\n game records, payment information, verification records, security\n logs, and previous communications.\n <\/p>\n\n

        \n Play360 may request additional information or documentation if\n reasonably necessary to complete the review.\n <\/p>\n\n\n

        8. Account and Payment Grievances<\/h2>\n\n

        \n Grievances relating to deposits, withdrawals, wallet balances,\n payment verification, or account restrictions may be reviewed\n together with the applicable Play360 Deposit & Withdrawal Policy,\n Refund Policy, and AML & KYC Policy.\n <\/p>\n\n

        \n Users may be required to provide the relevant transaction reference,\n UTR, payment details, or verification information necessary to\n identify the transaction.\n <\/p>\n\n\n

        9. Game-Related Grievances<\/h2>\n\n

        \n If a user believes there has been a technical issue with a game,\n the grievance should include the game name, date, approximate time,\n game\/session reference where available, amount involved, and any\n relevant screenshots.\n <\/p>\n\n

        \n Submitting a grievance does not automatically guarantee a refund,\n reversal, or payment. Any adjustment will depend on the outcome\n of the review, applicable Play360 policies, and applicable law.\n <\/p>\n\n\n

        10. Identity Verification<\/h2>\n\n

        \n Play360 may require reasonable identity verification before\n providing account-specific information or taking action on a\n grievance.\n <\/p>\n\n

        \n This measure helps protect users from unauthorised access and\n prevents third parties from obtaining confidential account\n information.\n <\/p>\n\n\n

        11. False or Fraudulent Grievances<\/h2>\n\n

        \n Users must provide truthful and accurate information when submitting\n a grievance.\n <\/p>\n\n

        \n Submitting deliberately false information, forged documents,\n manipulated screenshots, fraudulent transaction claims, or\n misleading evidence is prohibited.\n <\/p>\n\n

        \n Where serious or confirmed abuse of the grievance process occurs,\n Play360 may restrict, suspend, or permanently terminate the account,\n subject to applicable law.\n <\/p>\n\n\n

        12. Grievance Resolution<\/h2>\n\n

        \n Play360 will aim to review grievances within a reasonable period.\n The time required may depend on the complexity of the matter,\n availability of information, payment-provider responses, security\n checks, and whether additional verification is required.\n <\/p>\n\n

        \n Once the review is completed, Play360 may communicate the outcome\n through the user’s registered email address or another official\n communication channel.\n <\/p>\n\n\n

        13. Escalation<\/h2>\n\n

        \n If a user is not satisfied with the response, the user may reply\n through the same official email communication or submit a further\n grievance through the official Contact Us page, quoting the\n previous grievance or reference number.\n <\/p>\n\n

        \n Where applicable law provides an external regulatory, consumer,\n dispute-resolution, or other escalation mechanism, nothing in this\n policy is intended to prevent a user from exercising those rights.\n <\/p>\n\n\n

        14. Privacy of Grievance Information<\/h2>\n\n

        \n Personal information submitted as part of a grievance will be\n handled in accordance with the Play360 Privacy Policy and applicable\n data-protection requirements.\n <\/p>\n\n

        \n Play360 may retain grievance records and related communications\n where reasonably necessary for dispute resolution, security,\n fraud prevention, service improvement, and legal or regulatory\n purposes.\n <\/p>\n\n\n

        15. Official Communication<\/h2>\n\n

        \n Users should rely only on communication received through official\n Play360 channels.\n <\/p>\n\n

        \n Play360 is not responsible for communications, payment requests,\n refund offers, or other instructions received from unauthorised\n individuals pretending to represent Play360.\n <\/p>\n\n\n

        16. Changes to This Policy<\/h2>\n\n

        \n Play360 may update this Grievance Redressal Policy from time to\n time to reflect changes in its services, complaint procedures,\n security practices, or applicable legal and regulatory requirements.\n <\/p>\n\n

        \n The latest version will be published on the Play360 website with\n an updated “Last Updated” date.\n <\/p>\n\n\n

        17. Official Grievance Contact<\/h2>\n\n
        \n\n

        \n Grievances can be submitted only through:<\/strong>\n <\/p>\n\n

        \n 1. The official Play360 email address published on the website.\n <\/p>\n\n

        \n 2. The official Play360 Contact Us page.\n <\/p>\n\n

        \n Please use the official Play360 website to confirm the current\n contact details before submitting confidential information.\n <\/p>\n\n <\/div>\n\n\n \n

        \n\n PLAY360 GRIEVANCE REDRESSAL POLICY<\/strong>\n\n

        \n\n \u00a9 2026 Play360. All Rights Reserved.\n\n <\/div>\n\n<\/div>\n“`\n","protected":false},"excerpt":{"rendered":"

        Play360 Grievance Redressal Policy Last Updated: 5 September 2026 OFFICIAL GRIEVANCE CHANNELS ONLY Users who wish to raise a grievance […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-131","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/play360.online\/index.php?rest_route=\/wp\/v2\/pages\/131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/play360.online\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/play360.online\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/play360.online\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/play360.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=131"}],"version-history":[{"count":1,"href":"https:\/\/play360.online\/index.php?rest_route=\/wp\/v2\/pages\/131\/revisions"}],"predecessor-version":[{"id":133,"href":"https:\/\/play360.online\/index.php?rest_route=\/wp\/v2\/pages\/131\/revisions\/133"}],"wp:attachment":[{"href":"https:\/\/play360.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}