1. Deposit Requirements

Users may deposit funds into their Play360 wallet only from a payment account or bank account that belongs to the registered Play360 account holder.

Deposits made using another person’s bank account, payment account, card, wallet, or other third-party payment method are not permitted.

2. Minimum Deposit

The minimum deposit amount for a Play360 account is:

3. UTR / Transaction Reference Number

When making a deposit, users may be required to provide the correct UTR (Unique Transaction Reference) or transaction reference number associated with the payment.

Depending on the payment method, the UTR or transaction reference may contain 12 or 16 digits.

Users are responsible for entering the correct UTR/reference number. Incorrect, incomplete, duplicated, or invalid transaction information may result in a delay in crediting the deposit.

4. Deposit Processing Time

After a successful payment and submission of the correct transaction information, the deposit may be reflected in the user’s Play360 wallet between 00:00 hours and up to 24 hours, subject to payment verification and technical processing.

A deposit may take longer where there is a payment-provider delay, incorrect UTR information, bank processing delay, security review, technical issue, or other circumstances outside Play360’s reasonable control.

5. Deposit Verification

Play360 may verify deposits before crediting funds to a user’s wallet. Verification may include checking the transaction reference, payment source, account ownership, transaction amount, and other relevant information.

Play360 may request additional information or documentation where reasonably necessary to prevent fraud, unauthorised payments, money laundering, or other prohibited activity, subject to applicable law.

6. Unauthorised Deposits

If Play360 identifies a deposit that appears to have been made without the authorisation of the account holder or from an unauthorised third-party account, the amount may be temporarily blocked or placed on hold.

Play360 may investigate the transaction and, where appropriate, may attempt to return the funds to the original account holder or payment source in accordance with applicable law and payment-provider procedures.

The Play360 account may also be restricted while the transaction is being investigated.

7. Withdrawal Requirements

Withdrawals may only be made to a bank account or permitted payment account belonging to the verified Play360 account holder.

Third-party withdrawal accounts are not permitted.

8. Minimum Withdrawal

The minimum withdrawal amount from a Play360 wallet is:

9. Withdrawal Verification

Before processing a withdrawal, Play360 may require the user to complete identity, age, payment, bank-account, security, or other verification procedures.

Where required, users may be asked to provide documents such as a PAN card, passport or other valid government-issued identity document, and bank-account documentation.

The withdrawal will be processed only after the required verification has been successfully completed.

10. Withdrawal Processing Time

After a withdrawal request has been successfully submitted and required verification has been completed, the amount may take approximately 48 to 72 working hours to be credited to the user’s verified bank account.

Processing times may vary depending on bank holidays, weekends, payment-provider processing, verification procedures, technical issues, or other circumstances outside Play360’s reasonable control.

11. Third-Party Withdrawals

Play360 does not permit withdrawals to bank accounts or payment methods belonging to another person.

If a withdrawal request is submitted using third-party account details, Play360 may reject or place the withdrawal on hold until the ownership of the receiving account has been verified.

12. Fraudulent or Manipulated Transactions

Play360 may restrict, hold, or investigate transactions associated with suspected fraud, hacking, game manipulation, unauthorised payments, false information, stolen payment methods, or other prohibited activity.

Accounts involved in confirmed serious violations may be suspended or permanently terminated in accordance with Play360 policies and applicable law.

13. User Responsibility

Users are responsible for:

• Depositing funds only from their own permitted account.
• Providing accurate payment and transaction information.
• Providing the correct UTR or transaction reference when required.
• Using a bank/payment account in their own name for withdrawals.
• Providing accurate identity information during verification.
• Keeping account and payment credentials secure.

14. No Sharing of Payment Credentials

Users must never share their password, OTP, CVV, PIN, banking password, or other confidential payment/security credentials with anyone claiming to represent Play360.

15. Policy Changes

Play360 may update this Deposit & Withdrawal Policy from time to time to reflect changes in payment systems, security procedures, services, or applicable laws and regulations.

The latest version will be published on the Play360 website with an updated “Last Updated” date.

16. Contact Us

For questions regarding deposits, UTR numbers, wallet credits, withdrawals, payment verification, or transaction issues, please contact Play360 through the official support/contact details published on the Play360 website.