1. Information We Collect

Depending on how you use Play360, we may collect or receive the following categories of information:

• Account Information: Name, username, email address, phone number, account details, and login-related information.
• Identity and Verification Information: Information or documents required for age, identity, security, fraud prevention, or legal compliance.
• Transaction Information: Wallet transactions, deposits, withdrawals, game entries, transaction references, and related records.
• Technical Information: IP address, browser type, device type, operating system, device identifiers, session information, and technical logs.
• Usage Information: Games played, pages visited, features used, interaction information, and general activity on the platform.
• Support Information: Information you provide when contacting customer support, reporting an issue, submitting a complaint, or communicating with Play360.

2. Payment Information

Payments may be processed through third-party payment providers. Play360 may receive transaction information necessary to identify and reconcile a payment.

Payment providers may independently process sensitive payment information according to their own privacy policies and applicable requirements.

3. How We Use Your Information

Play360 may use collected information for purposes including:

• Creating and managing user accounts.
• Providing games and platform services.
• Processing and reconciling transactions.
• Processing legitimate wallet withdrawals where applicable.
• Verifying identity or age where required.
• Preventing fraud, cheating, manipulation, and abuse.
• Detecting hacking, account takeover, and suspicious activity.
• Maintaining platform and network security.
• Providing customer support.
• Improving website performance and user experience.
• Investigating complaints, disputes, and security incidents.
• Complying with applicable laws and regulatory requirements.
• Enforcing our Terms & Conditions and other policies.

4. Game and Platform Activity

To operate and protect the Play360 platform, we may maintain records relating to game activity, transactions, account activity, device information, and security events.

Such information may be used to identify suspicious activity, cheating, manipulation, fraud, unauthorised access, or violations of Play360 policies.

5. Cookies and Similar Technologies

Play360 may use cookies, local storage, session technologies, pixels, tags, and similar technologies for essential functionality, security, preferences, analytics, and other permitted purposes.

Please refer to the Play360 Cookie Policy for additional information about cookies and similar technologies.

6. Sharing of Information

Play360 may share information where reasonably necessary with:

• Payment and financial service providers.
• Hosting and technology providers.
• Security and fraud-prevention providers.
• Analytics and service providers.
• Professional advisers and authorised service providers.
• Regulators or government authorities where legally required.
• Law-enforcement authorities where legally permitted or required.

Play360 does not intend to sell personal information unlawfully. Any sharing of information will be subject to applicable law and the purpose for which the information is required.

7. Account and Data Security

Play360 uses reasonable technical and organisational measures designed to protect user information from unauthorised access, loss, misuse, alteration, or disclosure.

Security measures may include authentication controls, access restrictions, monitoring, logging, encryption where appropriate, and fraud-prevention systems.

8. Fraud, Hacking and Abuse Prevention

Play360 may collect and analyse technical and account information to detect and investigate fraudulent activity, hacking attempts, game manipulation, unauthorised access, spam, bots, automation, collusion, and other prohibited behaviour.

Where permitted or required by law, relevant information may be retained or shared for the investigation and prevention of security incidents or unlawful activity.

9. Data Retention

Play360 may retain information for as long as reasonably necessary for providing services, maintaining records, resolving disputes, preventing fraud and abuse, maintaining security, and complying with legal or regulatory obligations.

Different categories of information may be retained for different periods depending on their purpose and applicable requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion, restriction, or other forms of control.

Requests may be subject to identity verification and lawful limitations or exceptions.

11. Children’s Privacy

Play360 is not intended for persons who do not meet the minimum age requirement applicable to the relevant service.

If Play360 becomes aware that an account has been created or used by a person below the applicable minimum age, appropriate action may be taken, including restricting or terminating the account.

12. Third-Party Services

Play360 may use third-party services for payments, hosting, security, analytics, communications, and other platform functions.

Third-party services may have their own privacy policies and processing practices. Users should review those policies where appropriate.

13. International Data Processing

Depending on the location of Play360’s service providers and infrastructure, information may be processed or stored in locations outside your country.

Where required, appropriate safeguards will be applied in accordance with applicable data-protection requirements.

14. Changes to This Privacy Policy

Play360 may update this Privacy Policy from time to time to reflect changes in its services, technology, security practices, or legal and regulatory requirements.

The latest version will be published on the Play360 website with an updated “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact Play360 through the official support/contact details published on the Play360 website.

When submitting a privacy request, you may be required to provide information necessary to verify your identity.